Refund policy

Refund Policy

We have a 14-day return window, which means you have 14 days after your order is delivered to request a return.

We gladly accept returns on current-season merchandise for a full refund or exchange, subject to the conditions below.

To be eligible for a return, your item must:

  • Be in the same salable condition you received it

  • Have all original tags attached

  • Be unworn, unwashed, unaltered, and undamaged

  • Be accompanied by a receipt or proof of purchase

Please note that once an order is placed, it is immediately shipped, and no refunds are available at that time. Refunds can only be issued if the item is damaged or returned (after being approved). Unfortunately, an order cannot be reversed due to unauthorized transactions since the package is shipped right away. All chargebacks due to unauthorized transactions are final and cannot be reversed.

Sale Items & Promotions

  • Sale items (marked down merchandise) are final sale and non-returnable.

  • Gift cards are non-returnable.

  • Limited-time sale and temporary promotions using a discount code of less than 30% off are eligible for a full refund or exchange, provided all other return conditions are met.

Refunds

Refunds will be issued to your original form of payment.
Original shipping fees are non-refundable.

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved:

  • Your refund will be processed to your original payment method within 10 business days.

  • Your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t seen it, please contact us at help@meridianboutique.com.

How to Request a Return

To start a return, please email us at help@meridianboutique.com with your order number and item details.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without prior authorization will not be accepted.

You can always contact us at help@meridianboutique.com with any questions about returns.

Return by Mail

We recommend shipping your return via a traceable, insured carrier. Meridian Ltd. is not liable for lost or damaged return packages.

Please include your receipt or email confirmation inside the package and address it to:

Meridian Boutique – Returns
101 E Main Street, Suite 6
Bozeman, MT 59715
United States

Damages and Issues

Please inspect your order upon receipt and contact us right away if:

  • The item is defective or damaged, or

  • You received the wrong item

so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

In addition to sale items and gift cards, certain types of items are non-returnable, including (but not limited to):

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Certain personal care or beauty items

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item is eligible, please contact us at help@meridianboutique.com before initiating a return.

Exchanges

The fastest way to get what you want is to:

  1. Request a return for the item you have; and

  2. Once your return is accepted, place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

As above, your item must be:

  • In the same condition you received it

  • Unworn/unused, with tags attached

  • In the original packaging

  • Accompanied by a receipt or proof of purchase